Support Contact Information
Over the phone support: 01234 567890
Email: service_uk@midea.com
Use the quick links below or scroll down for online support for your product.
Frequently Asked Questions
- When positioning the dehumidifier, ensure that it is placed on a level surface and that there is a minimum of 20cm space on either side of the unit to allow for efficient airflow.
To find the area (how much floor space you have):
- Measure the length and width of your room in metres. Then multiply those two numbers.
- For example: If your room is 5 metres long and 4 metres wide, the area is 20 square metres (5 × 4 = 20m²).
To find the volume (how much space is in the whole room):
- Measure the height of the room as well, then multiply length × width × height.
- For example: If your room is 5 metres long, 4 metres wide, and 2.5 metres high, the volume is 50 cubic metres (5 × 4 × 2.5 = 50m³).
- Confirm it has power.
- Empty the water tank.
- Ensure the water tank is positioned correctly.
- Clean the filter. Always refer to the user manual.
- Ensure the air filter is not blocked.
- Ensure the intake duct or discharge duct is not obstructed.
Always refer to the user manual.
- Dehumidifiers remove moisture from the air, but they’re only effective within a certain volume. If your room is too large, the unit may struggle to maintain comfortable humidity levels, especially in damp weather. If the room is small and the unit is too large, it might over-dry the air or use more energy than necessary.
1 Year Limited Manufacturer Warranty
1 YEAR LIMITED WARRANTY
This warranty is provided to the original purchaser at retail (the “Purchaser” or “you”) by Midea America Corp. (“Midea” or “we”), which warrants all parts of this Product, as described below. Midea warrants this Product to the Purchaser for personal, family or household use. This warranty covers performance and quality issues in materials and workmanship that appear under normal use and maintenance appearing within one year from the date of purchase. This warranty gives you specific rights, and you may also have other rights that vary from state to state.
To register your product warranty please visit https://midea.pacificawarranty.com/welcome

