Support Contact Information
Over the phone support: 01234 567890
Email: service_uk@midea.com
Use the quick links below or scroll down for online support for your product.
Frequently Asked Questions
If your robot vacuum cleaner will not charge, check the following:
- Ensure the robot vacuum cleaner is powered on.
- Ensure the robot vacuum cleaner is seated correctly on the charging terminal.
If your robot vacuum cleaner does not work, check the following:
- Ensure the robot vacuum cleaner is powered on.
- The charge level on the battery may be low, charge the robot vacuum cleaner.
NOTE: Resetting the M7 Pro Robot Cleaner to factory settings will erase all settings, as well as any saved maps or wi-fi network connections.
To factory reset the robot vacuum cleaner, carry out the following:
- Open the SmartHome app.
- Tap the M7 Pro Robot Cleaner.
- Tap the Menu icon.
- Tap Robot Settings.
- Tap Reset to Factory Settings.
- Tap OK to reset the M7 Pro Robot Cleaner deleting all information and settings.
To manually reset the robot vacuum cleaner, carry out the following:
- Lift the lid of the robot vacuum cleaner.
- Locate the reset hole.
- Insert a SIM removal tool or similar into the reset hole and press the reset button.
- Press and hold for up to 10 seconds and until all the lights go out.
- Release the reset button.
- The robot vacuum cleaner will reboot and reconnect to your network.
You will need to set up the robot vacuum cleaner before using it again.
Refer to the instruction manual for the set up guide.
How-to videos
1 Year Limited Manufacturer Warranty
1 YEAR LIMITED WARRANTY
This warranty is provided to the original purchaser at retail (the “Purchaser” or “you”) by Midea America Corp. (“Midea” or “we”), which warrants all parts of this Product, as described below. Midea warrants this Product to the Purchaser for personal, family or household use. This warranty covers performance and quality issues in materials and workmanship that appear under normal use and maintenance appearing within one year from the date of purchase. This warranty gives you specific rights, and you may also have other rights that vary from state to state.
To register your product warranty please visit https://midea.pacificawarranty.com/welcome
