Support Contact Information
Over the phone support: 01234 567890
Email: service_uk@midea.com
Use the quick links below or scroll down for online support for your product.
Frequently Asked Questions
If clothes are coming out damaged, check the following:
- Ensure the drum is not being overloaded.
- Ensure the appliance is on the correct programme.
If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:
- Front of the appliance
- Back of the appliance
- Serial number sticker
- Plug
- Inside the drum
- Any affected areas you can see
- Damaged clothing
If the clothes aren’t drying, check the following:
- Clean the lint filter.
- Wipe the humidity sensors inside the drum.
- Clean the heat exchanger.
- Empty the water tank.
- Check the load is the correct size. If the load is too big then clothes won’t move freely to dry.
If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:
- Front of the appliance
- Back of the appliance
- Serial number sticker
- Plug
- Inside the drum
- Any affected areas you can see
If the cycle won’t start, try the following:
- Ensure the door is closed correctly with nothing obstructing it.
- Ensure a time delay has not been set.
- Check that power is going to the appliance.
- Clean the lint filter.
- Clean the humidity sensors inside the drum.
- Clean the heat exchanger.
- Empty the water tank.
If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:
- Front of the appliance
- Back of the appliance
- Serial number sticker
- Plug
- Inside the drum
- Any affected areas you can see
- This is to stop the clothes from creasing. The drum will occasionally turn until the appliance has been either switched off or the door has been opened.
If the programme is stopping after a few minutes, check the following:
- Check the lint filter and condenser tray for any blockages or debris.
- Clean the heat exchanger.
- Wipe the humidity sensors inside the drum.
- Ensure the loads are not too big.
- Ensure the unit is plugged in correctly.
If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:
- Front of the appliance
- Back of the appliance
- Serial number sticker
- Plug
- Inside the drum
- Any affected areas you can see
How-to videos
1 Year Limited Manufacturer Warranty
1 YEAR LIMITED WARRANTY
This warranty is provided to the original purchaser at retail (the “Purchaser” or “you”) by Midea America Corp. (“Midea” or “we”), which warrants all parts of this Product, as described below. Midea warrants this Product to the Purchaser for personal, family or household use. This warranty covers performance and quality issues in materials and workmanship that appear under normal use and maintenance appearing within one year from the date of purchase. This warranty gives you specific rights, and you may also have other rights that vary from state to state.
To register your product warranty please visit https://midea.pacificawarranty.com/welcome
